Logistics System SERVICES
We deliver the highest quality products and services to the world
by being close to our customers.
Service and Maintenance Responsibilities and Principles
We contribute to the safe and stable operations of customers through our dependable technical skills.
We at Sumitomo Heavy Industries Material Handling Systems have delivered a large number of products in the field of Materials Handling, Logistics Systems and Parking Systems.
These products must serve the respective customers for an extended period of time. Cranes especially have a long service life and there are many in use after 50 years.
After-sales service support is essential for our customers to continue to enjoy the benefits of our products.
We believe that it is of the utmost importance to go beyond after-sales service and maintenance to continue to upgrades to win the trust of our customers.
We shall continue to contribute to our customer safe and stable operstions by fulfilling our three responsibilities of after-sales service.
Our Responsibilities Towards our Products
Our responsibility to manufacture reliable prodcuts
Our resposibility extends beyond defects to prevent initial faults and to maintainability.
Our Resposibilities Towards our Customers.
Our responsibility to make expedient repairs
Besides restoring products to operation, provide inspection and overhaul service to address our customers' concerns and needs.
Our Responsibilities Towards Business
Our responsibility to provide support while the product exists.
Our Responsibilities Towards Business
Our responsibility to provide support while the product exists.
We assure our customers' benefits in the long term.
Lifecycle Solution
The service operations of Sumitomo Heavy Industries Material Handling Systems Co.,Ltd. rest on two pillars: Material handling system operations, which encompass cranes from small and medium-sized overhead cranes to large cranes, as well as unloaders and other transport systems; and logistical-systems services, which handle the products of the Logistics and Parking Systems Division of Sumitomo Heavy Industries, Ltd.
Our core philosophy is "to contribute to the safe and stable operations of customers through life-cycle solutions, from services to products." Guided by this principle, we serve a full range of customer needs, from scheduled inspection and on-call support to action plans to boost the performance of customer equipment. Maintenance inspection, overhaul, parts supply, equipment diagnosis, part-by-part upgrading and functional enhancement are just some of the services we offer.
Logistics System Service Contents
With interactive style after-sales service, we not only assure stable operation but evolve our services to meet the needs of the next generation.
A logistics system is a combination of various product equipment and encompasses a series of processes, from production to distribution, inventory management, transportation, and delivery. Various issues arise during long-term use, ranging from wear and tear to discontinued production of purchased parts, malfunctions, changes in the form of handling items and operations. We provide services that continue to respond to changes and work closely with our customers to ensure safe operation with peace of mind.
In order to maintain smooth and log time operation, we offer a wide range of services, from daily customer support to inspections, repairs, and preventive maintenance proposals, unit updates, and solutions for improvement, we provide services with advanced control technology with customer's stable operation at utmost priority. In order to prevent the operation being stopped due to sudden failures, we promote preventive maintenance and provide proposal-based services to deal with not only aging deterioration but also social issues that arise with the times and all kinds of environmental improvement measures.
Retrofits
We not only simply repair or improve worn or outdated parts, but will locate latent issues and apply the latest technology to develop solutions to enhance our customers' operations.
Providing Safety and Peace of Mind
There is a strong demand for improved capabilities in logistics systems, particularly automation, to help solve social issues such as improving working conditions and a declining working population.
We make total system proposals rather than individual products, that are tailored to our customers needs.
Caring for our Environment
We offer suggestions for reducing the burden on the environment, such as using the latest energy-saving and efficient technologies.
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